NARPM Radio

Aug. 26, 2026

A year ago, Rob Kazen was burnt out, buried in day-to-day operations, and unknowingly holding his own company back. In this episode, the Broker/CEO of First Choice Property Management joins host Pete Neubig to share how promoting the right person into the right seat, paired with a shift from portfolio-based to pod structure, new AI tools, and real accountability metrics, transformed both his business and his role within it. It's a candid look at what it actually takes to move from working in your business to leading it.

Aug. 19, 2026

Most property management businesses start in what Ben Serven calls the "tribal knowledge" stage, where nothing is documented, and decisions live in people's heads. Pete sits down with Ben, founder and CEO of BlackSheep Global, to break down the four levels of process culture every PM business moves through on the way to sustainable growth, and why belief and documentation alone aren't enough without real accountability. They also cover the door-count threshold where "figuring it out as you go" stops working, and why departmental structures tend to scale more cleanly than portfolio models.

Aug. 12, 2026

Every hour you spend on your business has a price tag. Are you working $10-an-hour jobs when you should be working $1,000-an-hour ones? In this episode, host Pete Neubig talks with Tony Cline, founder of Onyx Property Management Coaching, about his popular framework for identifying which tasks to delegate and which deserve your full attention. Tony also shares how lessons from ultra-marathon training — community, coaching, and metrics-driven commitment — apply directly to scaling a property management business.

Aug. 5, 2026

Property management has long struggled with a basic problem: no two companies calculate their numbers the same way. In this episode, host Pete Neubig sits down with Brad Johnson, CEO of ProfitCoach, and Wolfgang Croskey, owner of Croskey Real Estate and co-founder of Crane, to unpack how the NARPM® Corporate and Trust Accounting Standards are solving that problem for good. Brad and Wolfgang walk through the origin of the corporate accounting standards back in 2018; why granular, standardized financial data matters for benchmarking and valuations; and how the newer NARPM® Trust Chart of Accounts is bringing that same clarity to trust accounting — right down to the property level.

July 29, 2026

HUD is signaling potential changes to how Emotional Support Animals (ESAs) are recognized, and property managers need to be prepared. In this episode, host Pete Neubig sits down with PetScreening Founder and CEO John R. Bradford III to break down what HUD's proposed changes could mean for ESAs and assistance animals, how federal and state rules interact, and what property managers should be doing today while the new guidance takes shape.

July 22, 2026

Professional listing media does more than make a property look good; it can help you lease faster, reduce vacancy days, and strengthen your company's brand. In this episode of NARPM Radio, host Pete Neubig sits down with Kori Covrigaru, CEO of PlanOmatic, to discuss the data behind professional photography, 3D tours, floor plans, AI virtual staging, and the technology that's helping property managers streamline the leasing process while creating a better experience for both renters and owners.

July 15, 2026

In this episode of NARPM Radio, host Pete Neubig sits down with Jordan Coleman, Loan Officer at Live Oak Bank, to explore how financing can help property management companies grow. They discuss refinancing debt to improve cash flow, funding hiring and marketing initiatives, and financing acquisitions. Jordan also shares what lenders look for, common acquisition mistakes, and practical advice for property managers preparing for their next stage of growth.

July 8, 2026

Artificial intelligence is changing property management, but where should you start? In this episode of NARPM Radio, host Pete Neubig sits down with Lindsay Liu, Co-Founder and CEO of Super, to discuss how property managers can use AI to improve responsiveness, reduce repetitive work, and create more efficient operations. Lindsay shares a practical approach to AI adoption, the importance of SOPs and processes, and what property management teams can expect as AI continues to reshape the industry.

July 1, 2026

In this episode of the NARPM Podcast, host Pete Neubig sits down with property management coach and industry thought leader Jo-Anne Oliveri to discuss what separates high-performing property management companies from the rest. From accountability and KPIs to workflows, technology, and team management, Jo-Anne shares practical strategies for building a culture of performance without falling into the trap of micromanagement. Whether you're leading a small team or scaling a growing property management company, this conversation is packed with actionable insights to help you improve consistency, increase efficiency, and create a stronger operational foundation.
 

June 25, 2026

 

Should you sell your property management company, scale it further, or hire a CEO to run it? Host Pete Neubig welcomes Deb Newell, owner of Real-Time Consulting and founder of PMX Marketplace, for a conversation about company valuations, acquisitions, exit planning, and the factors that drive business value. Whether you're preparing for growth or considering your next chapter, this episode will help you better understand your options.