NARPM Radio

Vendor Relationships and Tenant Happiness: Insights from Cavalry’s Maintenance Management Strategies

Sept. 11, 2024

In this episode, host Pete Neubig talks with Diego Alatorre and Tom Van Waelem from Cavalry, discussing the essential KPIs for property maintenance success. They highlight the importance of proactive communication, timely vendor payments, and consistent tenant follow-up to boost satisfaction and prevent issues. The episode also delves into building strong vendor relationships through clear expectations and regular feedback, emphasizing how these practices can significantly enhance property management efficiency and tenant satisfaction.

Balancing Tradition and Technology: How AI is Shaping the Future of Property Management

Sept. 4, 2024

In this episode, host Pete Neubig and Lindsay Liu, co-founder and CEO of Super, explore the evolving role of artificial intelligence (AI) in property management. They discuss how AI can address key business challenges, the importance of avoiding "shiny object syndrome," and its impact on workforce dynamics and data security. Whether you're tech-savvy or new to AI, this episode provides practical tips on integrating AI into your business while preserving the human touch.

From Burnout to Breakthrough: Balancing Growth and Team Well-being in Property Management

Aug. 28, 2024

In this insightful episode, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares his extensive experience and wisdom on the complexities of running a successful property management business. The conversation delves into the critical balance between business growth and maintaining the well-being of your team. Marc discusses the importance of nurturing relationships with clients and employees, recognizing the signs of burnout, and his strategies to foster a positive, productive work environment. He also emphasizes the value of empathy, trust, and continuous learning in overcoming the inevitable challenges of the property management industry. This episode offers valuable lessons for anyone looking to enhance their leadership approach while prioritizing the health and happiness of their team.

From Friendships to Business: The Art of Managing Change and Maintaining Relationships

Aug. 21, 2024

In this engaging episode, host Pete Neubig and Thomas Perfect, owner of Uplift Property Management, delve into the complexities of leadership and tough decision-making in the property management industry. They discuss the challenges of balancing personal relationships with business needs, highlighting the difficult decision Tommy had to make in letting go of a close friend whose performance was declining. Despite the personal nature of the situation, Thomas emphasizes the importance of making decisions that are best for the business, a mantra that has guided him through such challenges. The conversation also touches on the significance of embodying core values, dealing with personal shifts and the art of maintaining relationships even after difficult business decisions. In the lightning round, listeners glimpse Thomas's personal side, including his love for desert trips, his twin brother and his unconventional choice of superpower: efficiency.

Insights on Building a Thriving Remote Team

Aug. 14, 2024

 

In this enlightening NARPM® Radio episode of "Insights on Building a Thriving Remote Team," Sam Eddinger, founder of Ironclad Property Management, shares his journey from nuclear engineer to real estate entrepreneur. Sam, who has a rich background in real estate investing and property management, delves into the nuances of building and managing a remote team. Drawing on his experience from transitioning his property management company to a remote-first model, Sam offers practical advice on hiring for company culture, setting clear expectations, and leveraging technology to ensure productivity and accountability. Discover how Sam's unique approach, combining his engineering expertise with his passion for real estate, has led to a successful and efficient remote team. Whether you're a property management professional or a business leader looking to optimize your remote workforce, Sam’s insights will provide valuable strategies for fostering a thriving remote team and achieving exceptional results.

Revolutionizing Property Management with VPM Solutions and Virtual Assistants

Aug. 7, 2024

In a twist, NARPM® Radio host and VPM Solutions co-founder and CEO Pete Neubig is interviewed by Peter Hernandez on all things virtual assistants in this episode, "Revolutionizing Property Management with VPM Solutions and Virtual Assistants." Learn how Pete used his remote team at Empire Industries as a model to create VPM Solutions. Discover the challenges he faced, his strategies and the significant impact virtual assistants can have on property management. Pete shares valuable insights on adopting and integrating remote team members, from cost savings to improved efficiency, offering a blueprint for other property management companies to follow. Tune in!

Leveraging AI for Modern Property Management

July 31, 2024

In this episode of NARPM Radio®, we talk with Michael Parker, co-founder of Geekly Media and VPM Solutions, about "Leveraging AI for Modern Property Management." Artificial Intelligence (AI), though relatively new, is evolving quickly and becoming highly accessible. It offers accessible and powerful tools for property management tasks. From handling simple, repetitive tasks to fostering intelligent communication, AI is revolutionizing how we cultivate leads and manage customer service. Listen now!

Effective PM Marketing to Grow Your Company's Door Count

July 17, 2024

In this episode of NARPM Radio®, host Pete Neubig talks with Benton Cotter, co-founder and CEO of Rentvest, about "Effective PM Marketing to Grow Your Company's Door Count." Understanding the intricacies of marketing a property management company can be a pivotal moment for your business. Cotter discusses the most effective types of content, his approach to the technical aspects of SEO and the significance of pay-per-click. The interview also reveals Cotter’s predictions for future property management market trends, his advice for newcomers to the industry and strategies for expanding into new markets.

Building a Future-Ready Property Management Business

July 3, 2024

Tune in as host Pete Neubig and six property management leaders share their collective wisdom in this new podcast, "Building a Future-Ready Property Management Business." Learn the art of client selection, operational efficiency, inbound marketing, lease marketing and staying tech-savvy in a rapidly evolving industry.

The Entrepreneurial Journey: How to Scale Your Service Business

June 19, 2024

"The Entrepreneurial Journey: How to Scale Your Service Business"

We sit down with Ron Holt, founder of Pink Zebra Moving, as he shares his journey of transitioning from a blue-collar to white-collar business, and how he leveraged digital marketing and SEO to drive growth. Ron also talks about his initial challenges with marketing budgets, the importance of investing in infrastructure and the blueprint for creating a successful franchise. Discover how Ron took his bad experience with moving services and turned it into the exciting and customer-focused company, proving that - with a clear vision and relentless dedication - you can transform an industry.