NARPM Radio

Leveraging Video to Enhance Your Operations

February 25, 2026

In this new podcast, host Pete Neubig sits down with Sarah Hatch, Owner/Broker of Hatch Property Management, to discuss how to use video to enhance your operations. It's not as hard as you think it is. Don't overthink it. Use video not just for marketing purposes, but to reduce resident work orders, including maintenance work orders. Use video to enhance your relationship with your owners.

Hiring Your First BDM and Building Referral Relationships to Unlock Growth

Feb. 18, 2026

In this week’s NARPM podcast episode, host Pete Neubig interviews Trent Bray, who trains Business Development Managers (BDMs) for Property Management Inc. (PMI) franchise partners on the sales process. Bray advises new owners to wait until they are near the break-even point to hire their first BDM, arguing they should first understand the sales process themselves. He emphasizes that property management is a relationship-driven, referral-based business and prefers hiring a salesperson over a marketer to build these networks. Bray suggests BDMs build relationships with real estate agents using platforms like LinkedIn to warm up the connection before in-person meetings, and also recommends networking with mortgage brokers (not lenders) as a secondary, investor-focused referral source.

Why Most Property Managers Don’t Build Wealth - and How to Fix It

Feb. 11, 2026

In this week’s NARPM podcast episode, Pete Neubig interviews Justin Anderson, founder and CEO of RentSmart, licensed broker and author of "Funny Money: Building Wealth in a System Rigged to Keep You Broke." Anderson argues that property managers are uniquely positioned to build wealth but often miss the opportunity and should aim to become investment advisors for their clients, suggesting that owning investment properties is key to becoming a better advisor. He claims that housing is cheaper now than it has ever been when measuring value by gold, and explains the four phases of the market cycle, emphasizing that the current "millionaire maker phase" is the best time for long-term investors to buy real estate because it is "on sale." The conversation also covers the importance of understanding neighborhood and property life cycles to find the best deals.

Inside the Policy Shift: NARPM on Trump’s SFR Executive Order and HUD

Feb. 4, 2026

In this urgent NARPM podcast episode, host Pete Neubig sits down with NARPM Government Affairs Director Tyler Craddock and national property management counsel, Monica Gilroy, Esq., to break down President Trump’s new executive order targeting institutional single-family rental purchases and a recent HUD directive impacting assisted housing. They explain what’s actually in these policies, what’s still undefined and what third-party property managers need to watch closely as guidance continues to unfold.

Disrupting the Industry: Inside DoorLoop's Next-Gen Property Management Revolution

Jan. 28, 2026

NARPM podcast host Pete Neubig interviews Ori Tamuz, CEO and Co-Founder of DoorLoop, an all-in-one property management software. Tamuz, a serial entrepreneur who came out of early retirement, explains how he decided to disrupt the property management industry by building a comprehensive platform that specifically addresses the complex accounting needs of property owners. Tamuz details how DoorLoop is investing heavily in technology and AI, particularly Large Language Models (LLMs), to automate workflows, resolve tenant requests, and build a "next generation property management software". The discussion also covers the platform's open API and the belief that AI will enhance, rather than replace, human property managers.

NARPM 2.0 - How it benefits you

Jan. 21, 2026

In this podcast, host Pete Neubig interviews 2026 NARPM National President DD Garzón to discuss the major changes at NARPM.  NARPM 2.0 is tackling challenges the organization has had for years.  Exciting times for Members!  There are more benefits of being a Member than ever before.

The Sales Steps Behind Adding 100+ Properties a Year

Jan. 14, 2026

In this episode, host Pete Neubig sits down with Mason Arispe, Business Development Manager at 1st Choice Property Management, to break down the sales system behind the company’s growth from 300 to 525 doors in just three years. While many property management firms are seeing lead quality soften, 1st Choice continues to add 100+ properties per year by relying on a clear, repeatable, value-driven sales process — and Mason walks through exactly what’s working.

From Property Manager to Sales Leader: Ben Smith on Building Winning Sales Teams

Jan. 7, 2026

In this episode, host Pete Neubig sits down with Ben Smith, founder of BrightReach. Ben breaks down a practical, phased approach to building a high-performing sales department for property management companies. He explains the importance of starting with a clear strategy—defining growth goals, an ideal client profile and a strong value proposition — before implementing scalable systems and processes. Ben also covers hiring the right sales talent, setting clear expectations and KPIs, and continuously optimizing the sales process through data, accountability and refinement.

YouTube, AI, and the Future of PM Marketing

Dec. 17, 2025

In this episode, Pete sits down with Stephen Fox of Upkeep Media to break down what’s actually working in marketing for property managers today - from simple, low-budget YouTube strategies to preparing your company to rank in AI search. Stephen explains how demographics impact search behavior, why consistency beats polish, and what PMs must do now to stay visible over the next 3–5 years.

Building a Property Management Firm from Scratch: Lessons in Growth and Client Retention

Dec. 10, 2025

In this episode, host Pete Neubig speaks with Nik Boone, founder, broker and owner of Ascend Property Management, about his journey building a successful firm that manages over 1,500 doors. Nik shares how he went from an 18-year-old pre-med student who didn't know how to rent a house to owning a large property management company. The discussion covers the foundational days of his business, including how he converted a single investor into a client who eventually bought 100 houses and remains a customer and mentor. Nik highlights his firm's differentiator: creating a "stress-free" and "all-in-one-stop-shop" client experience, which integrates services from deal finding and leasing to managing, construction, and maintenance, thereby reducing client churn.