NARPM Radio

From Collections to Connections: The Rent Recovery Revolution

June 25, 2025

In this lively and insightful episode, host Pete Neubig chats with father-son duo Robert and Tony Locke, the powerhouses behind Rent Recovery. They share how they built a specialized debt collection business tailored to property managers, revealing what makes their approach uniquely effective in the industry. From the early days of experimentation to scaling up with 42 clients post-Broker/Owner, the Lockes dive into topics like structuring partnerships, staying active after 35+ years in business, and how NARPM shaped their journey. 

Balancing Risk and Control: Financial Strategies for Property Managers

June 18. 2025

In this insightful episode, host Pete Neubig sits down with Mohamed Hussein, CEO of Balanced Asset Solutions, to explore essential financial and operational strategies for property managers. They dive deep into preventing overdrafts in owner portfolios, managing large expenses, the risks and rewards of internal controls like positive pay, and practical tips to avoid costly errors. Mohamed shares his unique perspective, blending accounting expertise with real-world sales experience, and discusses the challenges of scaling a bootstrapped property management accounting business.

HOA vs. SFR: Profit Margins, Growth Tactics, and Hiring A-Players

June 11, 2025

In this episode, host Pete Neubig sits down with Peter Greeves, CEO and co-founder of EJF Real Estate Services, to explore the nuances of running a successful HOA management company. Peter shares how his firm grew from a downtown D.C. startup to a major player managing 300 HOAs and over 900 single-family units. They cover the slower adoption curve in the HOA space, strategies for gaining referrals from attorneys and vendors, the role of technology and virtual assistants, and how to break into the HOA market with smaller communities. Peter also compares profit margins between HOA and SFR management and shares advice on hiring A-players and maintaining company culture during growth.

From Gamification to Growth: Culture-Driven Leadership at Scale

June 4 2025

In this episode, host Pete Neubig sits down with Matthew Whitaker, CEO of Evernest, to explore the driving forces behind one of the fastest-growing property management companies in the U.S. Matthew shares how casting a long-term vision, like Evernest’s ambitious goal to manage 250,000 homes by 2030, guides every business decision. He discusses how EOS (Traction), hiring for culture, and investing in leadership development have shaped their path to scale. From gamifying staff incentives to refining their acquisition strategy, Matthew offers real-world insights for founders looking to build a company that lasts.

Marketing Without Metrics Is a Waste: Building a Data-Driven PM Company

May 28, 2025

In this episode, host Pete Neubig sits down with marketing strategist Kevin Davidson to unpack the real-world tactics that helped Empire Industries grow through disciplined marketing and sales operations. Kevin shares how he engineered lead tracking systems, built comprehensive reporting tools, and aligned marketing spend with measurable ROI. From defining true lead sources to setting up CRM and accounting integrations, Kevin reveals how data-driven decisions shaped their success. For new property managers, he offers clear, budget-friendly strategies to build authority, generate leads, and stand out in a crowded market — without wasting time or money.

Breaking the Mold: Building Teams with Purposeful Hiring

May 21, 2025

In this episode, host Pete Neubig sits down with Mark Murphy, Leadership IQ's founder, to explore the critical role of culture in hiring and team building. They discuss the importance of defining core values, crafting impactful job descriptions, and avoiding the common traps that repel top talent. Discover how purposeful hiring can transform your team's performance and create a lasting competitive edge.

Leading a Global Team: How Second Nature Built a 300+ Person Company

May 14, 2025

Join host Pete Neubig as he talks with Thad Tarkington, CEO and Co-Founder of Second Nature, about the challenges and insights of building and leading a global team. Thad shares his journey from lifeguard to tech entrepreneur, the critical role of alignment and communication in scaling a business, and his company's strategies to reinforce core values across a 300+ person organization. Whether you're an early-stage founder or a seasoned executive, this episode is packed with practical advice on culture, leadership, and growth.

Balancing Boutique Service and Scalability in Property Management

May 7, 2025

In this episode, host Pete Neubig sits down with 2025 NARPM® Treasurer Angela Holman, MPM® RMP®, owner of Premier Property Management in Grand Junction, Colorado. Angela shares her intentional approach to running a boutique-style property management company, emphasizing personalized customer service, local knowledge, and staying true to her business values. She discusses why she still meets tenants in person, how she handles owner relationships, and the importance of not chasing trends when building your company. Angela also opens up about her thoughts on exit strategies, her love of baking, and what keeps her grounded in a people-first mindset. Whether you're new to property management or considering your next move, Angela’s story is full of insights and inspiration.

Business Coaches, Marketing Myths, and Maintenance Models: A PM Showdown

April 30, 2025

In this spirited roundtable-style episode, host Pete Neubig and Todd Ortscheid dive deep into some of the most controversial topics in property management. They debate whether maintenance should be upcharged or absorbed as a marketing cost, dissect the real value (and risks) of hiring a business coach, and break down how marketing roles—both local and remote—can make or break a PM business. With candid takes on fairness, profitability, and specialization, this episode is a must-listen for anyone looking to refine their operations and boost their bottom line.

Why Reviews Matter, Org Charts Work, and Turtles Rule: A PM Chat with Amy Hanson

April 23, 2025

In this episode, Pete Neubig sits down with 2025 NARPM® President Amy Hanson, MPM® RMP®, Vice President of Property Management for Berkshire Hathaway HomeServices PenFed Realty Texas, to discuss the mindset and systems that helped her grow from burnout to balance. Amy shares how hiring a director of operations and remote assistants changed everything, why she answers every Google review herself, and the importance of letting go of emotional reactions in business. You’ll also hear her take on business development, property stabilization, and her love for turtles (yes, really). With 20 years in the industry, Amy’s advice on constant learning, creating culture, and staying organized is both practical and inspiring.