NARPM Radio

Streamlining Your Lease Renewal with Kyle Stephenson

In this episode we call “Streamlining your lease renewal process,” Pete interviews NARPM® member Kyle Stepenson, president of KRS Holdings Inc. in Richmond, VA. Pete talks to Kyle about how he came to manage over 4,000 units in the Richmond area, including single-family and multi-family homes. He talks about his strategy of vertical specialties in property management and putting together a team that specializes in a specific area with specific purposes. Pete’s hot topic talks about streamlining your lease-renewal process.

Catching Up With Kellie

In this episode we call “Catching Up With Kellie,” Pete interviews NARPM® Past President Kellie Tollifson (2020), MPM® RMP®, co-founder of T-Square Properties in the Greater Seattle area. Kellie began her 27-year career in property management as a landlord managing her own investment properties. After developing systems, processes and industry-leading service standards that answered needs in the marketplace for high-quality, tech-driven and cost-effective property management, she and her team grew T-Square Properties to over 600 single-family rentals and 110 homeowner associations. Kellie recently sold her business. Pete and Kellie discuss the main driver for that decision and the process she went through.

Escaping the Rat Race in Business with Dave Richter

In this episode we call “Escaping the Rat Race,” Pete interviews David Richter, author of “Profit First for Real Estate Investing.” Richter discusses how so many of us come up living in this rat race mentality. We go to school, get a job, work 9-5 and then carry on this mentality when we start our own businesses - living paycheck to paycheck and owner to owner, not prioritizing ourselves as the business owner, and looking for the number to escape the rat race mentality.

Break Free From the Grind: Running Your Business Without It Running You

In the new episode titled "Break Free From the Grind: Running Your Business Without It Running You," Pete catches up with Andrea Hardaway, president/founding partner of First Property Management, for a very candid conversation. Andrea is the author of the newly released "Property Management Freedom: Grow Your Property Management Company Without Burning Yourself Out" (2022). "Property Management Freedom" introduces a three-phase approach to breaking free of the endless operational work and moving towards living the type of life you set out to live when you started on this journey.

Where are they now?

In an episode we call “Where are they now?” Pete catches up with his old business partner and co-founder of Empire Industries, Steve Rozenberg.  Steve discusses how he grew Empire Industries from inception to 950+ single family homes in three markets.  Steve discusses, marketing, leveraging, hiring and the importance of the business owner growing.  The business will only grow to the level of the business owner

NARPM Radio: Build a profitable enterprise that runs without you. Stop having the business run you.

Brad Sugars, best selling author, business coach and owner of ActionCOACH International, a franchise in 83 countries discusses the recipe for owning a business - A profitable enterprise that runs without you.  If you own a PM company, don't try to be a better property manager try to be a better business owner.  In this episode Brad discusses, hiring, training, building systems, building people and the blueprint for getting out of your own way and creating a profitable business that runs without you.

NARPM Radio: Are venture backed firms pushing out the small PM firms?

Doug Brien - Former NFL kicker and CEO of the venture backed firm, Mynd Management, discusses how he took his first company Waypoint Homes public, his take on institutional investors and how it will impact property management and why culture is so important.  Doug discusses the advantages of national firms and why the industry still has room for the mom and pop firms.

The Three Financial Numbers You Should be Looking At

Daniel Craig, CEO of Profit Coach, tells you the three financial numbers you should be looking at in your company. Find out what the most common mistakes management companies are making regarding their financials when Pete Neubig, MPM® RMP®, dives deep to get the answers you’re looking for. Do you know what the most efficient way is for you to reduce your direct labor efficiency rate? Daniel was the co-author of the NARPM® Accounting Standards (a NARPM® member only benefit) and in this podcast he tells you how to implement it.

All Things Insurance for Property Managers

Pete Neubig, MPM® RMP® interviews Haitham Foty of Benchmark Insurance Group. Learn what type of insurance you need for a management company; the anatomy of a claim process; how to keep your costs down; how to go through the insurance audit; what does your insurance agent actually do for you; the benefits of a master policy; what is additionally insured actually mean and so much more. Pete asks all the questions about insurance that you always wanted answered.

Never Lose a Customer Again: Customer Service vs. Customer Experience

Do you know the difference between customer service and customer experience? Do you have challenges between sales and operations? Do you lose clients due to unhappiness? Pete Neubig, MPM® RMP®, interviews Joey Coleman, author of the bestselling book Never Lose a Customer Again. Learn how you can reduce churn and never lose a customer!