NARPM Radio

Adapting in Property Management: From Building Trust to Leading Through Economic Downturns

Oct. 9, 2024

In this episode, host Pete Neubig sits with BiggerPockets podcaster David Greene, who shares his insights on navigating the property management landscape. He emphasizes the importance of building trust with clients and adapting leadership strategies during economic downturns. He discusses the significance of sales in property management, the challenges posed by changing market conditions, and the keys to maintaining productivity and morale within your team. Tune in for valuable tips on how to strengthen client relationships and thrive in a shifting market.The goal is for property managers to leave with actionable steps to create a more cohesive and well-informed team. This will help boost employee satisfaction, reduce employee turnover, and position the company for success during periods of growth.

𝗨𝗻𝗹𝗼𝗰𝗸𝗶𝗻𝗴 𝗦𝘂𝗰𝗰𝗲𝘀𝘀: 𝗦𝘁𝗿𝗮𝘁𝗲𝗴𝗶𝗲𝘀 𝗳𝗼𝗿 𝗘𝗳𝗳𝗲𝗰𝘁𝗶𝘃𝗲 𝗕𝗗𝗠 𝗖𝗼𝗺𝗽𝗲𝗻𝘀𝗮𝘁𝗶𝗼𝗻 𝗮𝗻𝗱 𝗚𝗿𝗼𝘄𝘁𝗵

Oct. 2, 2024

In this episode, host Pete Neubig sits down with Jeremy Pound, RentScale's CEO and a leading expert in business development for property managers. They dive deep into effective strategies for hiring and compensating business development associates, emphasizing the importance of market research and tailored compensation models. With invaluable insights and practical tips, this conversation equips listeners with the tools they need to elevate their property management business.

Mastering KPIs and Team Goals: The Key to Sustainable Growth

Sept. 25, 2024

In this insightful episode, business coach Doug Winnie discusses the importance of setting clear goals and utilizing KPIs to drive business success. He explains how small businesses can learn from larger corporations by adopting measurable goals broken down into achievable steps, such as quarterly and weekly objectives. Doug also highlights the importance of structuring team roles with defined performance indicators and planning for the future by building a sellable business, whether or not the owner plans to sell. Learn how these strategies can transform your business operations, enhance employee engagement, and prepare your company for long-term success.

The Triple Win: Enhancing Client Experience in Property Management

Sept. 18, 2024

In this episode, host Pete Neubig sits down with Landon Cooley, co-founder of Pest Share, to discuss how creating unique experiences, like the orange shoes movement, fosters community in the property management industry. They explore how Pest Share’s innovative solutions enhance resident and property owner satisfaction and increase operational efficiency for managers. Landon shares personal insights into starting and scaling a business, emphasizing the importance of vision, delegation, and the use of remote team members. Whether you're just starting or looking to grow, this conversation offers valuable strategies for achieving a triple win — where property managers, residents and owners all benefit.

Vendor Relationships and Tenant Happiness: Insights from Cavalry’s Maintenance Management Strategies

Sept. 11, 2024

In this episode, host Pete Neubig talks with Diego Alatorre and Tom Van Waelem from Cavalry, discussing the essential KPIs for property maintenance success. They highlight the importance of proactive communication, timely vendor payments, and consistent tenant follow-up to boost satisfaction and prevent issues. The episode also delves into building strong vendor relationships through clear expectations and regular feedback, emphasizing how these practices can significantly enhance property management efficiency and tenant satisfaction.

Balancing Tradition and Technology: How AI is Shaping the Future of Property Management

Sept. 4, 2024

In this episode, host Pete Neubig and Lindsay Liu, co-founder and CEO of Super, explore the evolving role of artificial intelligence (AI) in property management. They discuss how AI can address key business challenges, the importance of avoiding "shiny object syndrome," and its impact on workforce dynamics and data security. Whether you're tech-savvy or new to AI, this episode provides practical tips on integrating AI into your business while preserving the human touch.

From Burnout to Breakthrough: Balancing Growth and Team Well-being in Property Management

Aug. 28, 2024

In this insightful episode, Marc Cunningham, President of Grace Property Management & Real Estate and Founder of PM Build, shares his extensive experience and wisdom on the complexities of running a successful property management business. The conversation delves into the critical balance between business growth and maintaining the well-being of your team. Marc discusses the importance of nurturing relationships with clients and employees, recognizing the signs of burnout, and his strategies to foster a positive, productive work environment. He also emphasizes the value of empathy, trust, and continuous learning in overcoming the inevitable challenges of the property management industry. This episode offers valuable lessons for anyone looking to enhance their leadership approach while prioritizing the health and happiness of their team.

From Friendships to Business: The Art of Managing Change and Maintaining Relationships

Aug. 21, 2024

In this engaging episode, host Pete Neubig and Thomas Perfect, owner of Uplift Property Management, delve into the complexities of leadership and tough decision-making in the property management industry. They discuss the challenges of balancing personal relationships with business needs, highlighting the difficult decision Tommy had to make in letting go of a close friend whose performance was declining. Despite the personal nature of the situation, Thomas emphasizes the importance of making decisions that are best for the business, a mantra that has guided him through such challenges. The conversation also touches on the significance of embodying core values, dealing with personal shifts and the art of maintaining relationships even after difficult business decisions. In the lightning round, listeners glimpse Thomas's personal side, including his love for desert trips, his twin brother and his unconventional choice of superpower: efficiency.

Insights on Building a Thriving Remote Team

Aug. 14, 2024

 

In this enlightening NARPM® Radio episode of "Insights on Building a Thriving Remote Team," Sam Eddinger, founder of Ironclad Property Management, shares his journey from nuclear engineer to real estate entrepreneur. Sam, who has a rich background in real estate investing and property management, delves into the nuances of building and managing a remote team. Drawing on his experience from transitioning his property management company to a remote-first model, Sam offers practical advice on hiring for company culture, setting clear expectations, and leveraging technology to ensure productivity and accountability. Discover how Sam's unique approach, combining his engineering expertise with his passion for real estate, has led to a successful and efficient remote team. Whether you're a property management professional or a business leader looking to optimize your remote workforce, Sam’s insights will provide valuable strategies for fostering a thriving remote team and achieving exceptional results.

Revolutionizing Property Management with VPM Solutions and Virtual Assistants

Aug. 7, 2024

In a twist, NARPM® Radio host and VPM Solutions co-founder and CEO Pete Neubig is interviewed by Peter Hernandez on all things virtual assistants in this episode, "Revolutionizing Property Management with VPM Solutions and Virtual Assistants." Learn how Pete used his remote team at Empire Industries as a model to create VPM Solutions. Discover the challenges he faced, his strategies and the significant impact virtual assistants can have on property management. Pete shares valuable insights on adopting and integrating remote team members, from cost savings to improved efficiency, offering a blueprint for other property management companies to follow. Tune in!